Privacy Policy | Space9 Casino

Information we may collect

To provide an online casino service, Space9 Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the actions you take and the legal checks that apply to online gambling. We aim to collect information that is reasonably needed for account administration, customer support, security, compliance and service improvement.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with support. It may also include information about responsible gambling settings, account restrictions or other choices you make while using the service.

Identity and verification information

We may request information or documents used to confirm your identity, age, eligibility and account ownership. Depending on the circumstances, this may include identity documents, proof of address, information about the source of funds or other information needed for verification, fraud prevention and financial crime checks. Documents should only be provided through the approved channels made available on the website.

Payment and transaction information

We may receive information about deposits, withdrawals, wagers, wins, account balances, payment methods and transaction history. Payment service providers may process payment details on their own systems. Space9 Casino may receive information needed to confirm and reconcile transactions, while payment details may be handled according to the relevant provider’s privacy practices.

Technical, device and usage information

When you access the website, technical information may be collected automatically. This can include your IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, links used, session information and other usage data. We may also use cookies and similar technologies to remember preferences, support security, understand website performance and improve the user experience.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, security tools, analytics providers or other service partners. We may also receive information when you contact us, submit a request or interact with the website. Any information received from another source may be used for the purposes described in this Policy.

How we use information

Personal information may be used for the following purposes, where permitted and appropriate:

Creating, operating and maintaining your account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age and eligibility to use the service.
Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
Providing customer support and responding to questions, complaints or requests.
Communicating with you about your account, transactions, security, service changes and important notices.
Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
Monitoring website use, diagnosing technical problems and improving the website, products and services.
Managing risks, preventing misuse and protecting players, the business and third parties.
Meeting legal, regulatory, taxation, accounting and record-keeping obligations.
Establishing, exercising or defending legal rights and responding to lawful requests from authorised bodies.

We may use information in an aggregated or de-identified form for analysis, reporting, security and service development. Information that no longer reasonably identifies you may be used for broader business purposes, subject to applicable requirements.

Marketing communications

If you receive marketing messages, you can generally opt out by using the unsubscribe option in the message or by contacting support. You may still receive essential service communications, such as account, transaction, security or policy notices, after opting out of marketing. Withdrawing consent to marketing does not normally affect your ability to use account services, although some communications are necessary to operate and protect your account.

Sharing, security and retention

Personal information may be shared with service providers and professional advisers that help operate the website and provide related services. These may include identity and verification providers, payment and transaction providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. These parties should only use information for relevant services or purposes and may have their own privacy notices.

Information may also be disclosed where reasonably necessary to prevent fraud, protect the security of the service, investigate suspected misuse, manage responsible gambling concerns, enforce applicable terms, respond to legal processes or meet a lawful request. If the business structure or service arrangements change, information may be transferred as part of that change, subject to applicable privacy requirements.

Some service providers may process information in countries outside Australia. Where this occurs, appropriate steps should be taken to protect information and manage international handling in accordance with applicable requirements. By using the website, you acknowledge that information may be handled by providers involved in delivering the service.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, authentication procedures, monitoring and staff or supplier safeguards. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy, for account administration, dispute handling, security, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Space9 Casino may use essential cookies to support login sessions, security, account functions and basic website operation. Other cookies may help remember preferences, measure traffic, understand how pages are used, personalise content or assess the effectiveness of communications.

Some cookies may be placed by service providers working on features such as analytics, security, payments or customer support. The information collected through these technologies may be linked to your device, browser or account activity, depending on the technology and the settings available.

You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect login, security, account features or the way the website operates. Browser settings vary, so refer to your browser’s help information for instructions. Where applicable, cookie choices may also be available through website settings or notices.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where another lawful basis applies, and withdrawing consent to marketing communications.

To exercise your privacy rights, or to ask a question about this Privacy Policy, contact support@space9casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, to protect your account and prevent unauthorised requests.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information you believe is inaccurate, incomplete or out of date and provide the correct details where possible.
For deletion, explain which information you want removed. Deletion may not be possible where information must be retained for legal, security, dispute or record-keeping purposes.
To withdraw marketing consent, state that you no longer wish to receive promotional communications. Essential account and service messages may continue.
For another privacy request, describe the outcome you are seeking so it can be reviewed appropriately.

We will review privacy requests and respond in accordance with applicable requirements. A request may be refused or limited where permitted, including where providing information could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a legal obligation. If information is retained for a required purpose, we will explain this where appropriate.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website and will apply from its stated effective date or from publication where no date is shown. Players should review this page periodically, particularly before continuing to use the service after a material change.