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Responsible Gaming
Space9 Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be entertainment, not a way to make money or solve financial problems. Set personal limits, understand the risks and only play when you are comfortable doing so.
Gambling should remain entertainment
Online gambling involves financial risk. There is no guaranteed way to win, and past results do not influence future outcomes. Games are based on chance or other factors defined by their rules, so you should always expect that you may lose the money you choose to spend. A win is never certain, and gambling should not be treated as an investment, income source or solution to financial difficulty.
Before you play, decide how much time and money you are comfortable using. Only gamble with money that you can afford to lose after essential costs have been paid. Your gambling budget should not come from rent, mortgage payments, bills, food, education, medical expenses or borrowed money. Do not use credit, loans or money intended for another purpose to continue playing.
Take regular breaks and keep gambling separate from other activities. Avoid playing when you are upset, stressed, tired or under the influence of alcohol or other substances. These circumstances can affect your judgement and may make it harder to follow your intended limits. If gambling stops feeling enjoyable, pause and consider taking a longer break.
Practical ways to stay in control
- Set a spending limit before you begin and do not increase it during a session.
- Set a time limit and stop when that time has passed.
- Keep a record of deposits, wagers and withdrawals so you understand your activity.
- Do not chase losses by increasing stakes or continuing after your planned stop time.
- Avoid gambling with money that belongs to another person.
- Take regular breaks away from your device and other gambling-related content.
- Discuss your gambling habits with someone you trust if you feel concerned.
- Use available account tools to restrict access or take a break when needed.
Recognising signs of gambling harm
Gambling can become difficult to manage gradually. Some people may not notice a problem until gambling has affected their finances, relationships, work, study, health or general wellbeing. Recognising early warning signs can make it easier to take action and seek support.
You may wish to pause gambling and seek advice if you are spending more time or money than planned, repeatedly trying to recover losses, hiding your gambling from others or feeling unable to stop. Other warning signs can include borrowing money to gamble, selling belongings, missing bills, neglecting responsibilities, feeling restless when not gambling or using gambling to escape stress, sadness or other difficult feelings.
- You think about gambling frequently or plan your day around it.
- You need to spend more to achieve the same excitement.
- You return to gambling after deciding to stop.
- You feel guilty, anxious, irritable or upset about your gambling.
- You conceal deposits, losses or gambling sessions from family or friends.
- Gambling causes conflict at home or affects work, study or personal commitments.
- You use gambling to cope with loneliness, stress or emotional pain.
- You have considered harmful or unlawful ways to obtain money for gambling.
You do not need to wait until a serious problem develops before asking for help. A qualified counsellor, financial counsellor, health professional or trusted person can help you review what is happening and decide on practical next steps. Support is available without judgement, and speaking with someone early can make a meaningful difference.
If you are concerned about another person’s gambling, raise the subject calmly and choose a suitable time to talk. Focus on the effect of the behaviour rather than blame. You can encourage the person to use available account controls and seek professional support, while also protecting your own wellbeing and finances.
Tools for safer play
Account management tools can help you maintain control, but they work best when combined with a clear personal plan. Depending on the services available in your account and the requirements that apply to online gambling, you may be able to set deposit, wagering, spending or session limits. You may also be able to request a temporary break or self-exclusion.
A limit can help prevent you from spending more than you intend. Choose an amount and period that match your budget, and consider setting the limit before you start gambling. A limit is not a guarantee that you will win or avoid all harm, so continue to monitor your activity and stop if gambling is no longer comfortable.
A temporary break restricts access for a selected period and can be useful when you want time away from gambling. Self-exclusion is a stronger measure that prevents or restricts access for a longer period. If you choose self-exclusion, do not attempt to create another account or use another person’s account to continue gambling. A break or exclusion should be treated as an important step towards protecting your wellbeing.
If you want to reduce or stop gambling
- Stop gambling and avoid making further deposits or wagers.
- Use the available account limit, break or self-exclusion option.
- Remove saved payment details and reduce access to gambling applications or websites where possible.
- Tell a trusted person what you are doing and ask them to support your plan.
- Review your finances and prioritise essential expenses.
- Seek confidential help from an Australian gambling support service or qualified professional.
- If gambling is connected with serious distress or immediate danger, contact emergency services or an appropriate crisis support service.
Requests relating to account restrictions should be made through the available account support channels. The exact options, durations and processing arrangements may depend on the service and the rules that apply to your location. If you are unsure which tool is appropriate, ask support staff for general information before continuing to play.
Do not try to bypass a limit, break or self-exclusion by opening another account, using another person’s details or asking someone else to place bets on your behalf. These actions can undermine the purpose of the restriction and may breach applicable account rules.
Support for players in Australia
If gambling is affecting you or someone close to you, confidential support is available in Australia. Gambling support services can provide counselling, information, financial guidance and practical assistance. You can contact a national or state-based gambling help service, speak with a general practitioner or mental health professional, or ask a financial counsellor for help with gambling-related money concerns.
Friends and family can also seek advice. You do not have to manage another person’s gambling alone, and support is available even if the person who gambles is not ready to change. Consider protecting shared finances, setting clear boundaries and obtaining independent advice before taking action that may affect your household.
Space9 Casino does not provide medical, mental health or financial advice. Information on this page is general and is intended to encourage safer choices. If you need personal advice, speak with a suitably qualified professional or an Australian gambling support service. In an emergency or if you believe someone is at immediate risk of harm, contact the relevant emergency or crisis service in your area.
Our approach
We support informed decision-making, age and identity controls, account protection and responsible use of gambling products. We may provide information about safer gambling tools and may take steps that are required by applicable rules or our internal processes. Players are responsible for providing accurate information, keeping account details secure and using available controls when they need assistance.
Gambling is not suitable for everyone. You should not gamble if you are under the legal age, using another person’s account, subject to a restriction or self-exclusion, or unable to gamble within your personal financial and wellbeing limits. If you are unsure whether gambling is right for you, the safest choice is not to play.
Responsible gambling is an ongoing process. Review your limits regularly, pay attention to changes in your mood or spending and act promptly if your habits begin to concern you. Asking for help is a sensible and responsible choice, not a failure.